Translated from Latin, our profession »auditor« means »the listener«. To truly listen, we need to understand others. This allows us to better direct our communication towards them. This course provides the theoretical basis for...

... becoming more aware of others,
... understanding the needs of key IA stakeholders,
... better recognising typical individual and group behaviour, and
... using the mechanics of learning for effective IA communication.

The course requires basics of IA communication as taught in ACA Module 1 »Foundations of IA Communication«. It is suitable as a basis for targeted improvement measures in IA communication. It is also the second module of the certification programme »Approved Communicative Auditor (ACA)«.

Completion time 350 minutes, social learning with 5 reflection/discussion tasks and practice transfer, 3 tests with a total of 20 questions, 33'300 words, 82 minutes of video presentations, 69 minutes of podcast.